Privacy Policy

Personal Data

AirLawyer undertakes to collect and process personal data in accordance with the General Regulation on Data Protection (EU) 679/2016 and in accordance with the existing legislative and regulatory framework and the decisions of the relevant regulatory and supervisory authorities.

What are the categories of personal data which we are working on?

AirLawyer keeps in record Personal Data, such as:
  -  Identification data necessary for the initiation and maintenance of the client-attorney relationship with its customers (name, surname, booking reference, ID number, VAT number, etc.)
  -  Communication data (address, telephone, email, fax)
  -  Payment data (e.g. bank accounts, etc.)

What are the aims of the processing of personal data by AirLawyer?

AirLawyer carries out processing of personal data for the following purposes:
(A) For the purpose of assessment of the potentials of a claim for compensation within the framework of the conclusion of a claim for compensation agreement.
(B) For the management of the claim throughout the period, including the preparation, filing and hearing of legal proceedings.
(C) For the compliance of the Firm with obligations imposed and enforced by the current legal and regulatory framework and to prevent fraud.

From what sources we collect personal information?

The source from which we collect personal data to be processed is the client at the time of submission of the application for legal support.

To whom will your personal data be transmitted?

The personal data we collect for the above-mentioned purposes, will be processed by our people responsible for the service, operation and control of the compensation claim. Further and always perfectly lawfully, with transparent and with all due care and diligence process but only when this is warranted and necessary for the legal pursuit of your compensation, your data may be transmitted to the airlines. Also, the Firm within the framework of its compliance with the legislation and regulatory requirements and obligations may disclose your data to public or judicial authorities and services and the Consumer's counsel.

For how long will the Firm keep your data?

The Firm will collect, store and process generally your personal data, on paper or in electronic form, for as long as our contractual relationship. If the contract is interrupted or terminated in any way, we will keep your data for as long as required until the expiration of the time limit of the claim and in any case for as long as is required by the current regulatory and legislative framework. We note that pending a judicial dispute, your personal data will be retained until its closure with an irrevocable judicial decision.

What are your rights with regard to the processing by the Firm of your Personal Data?

The rights that you can exercise are as follows:
  -  The right of access, i.e. your update, on request, in order that you learn which data is processed, the purposes of processing and the recipients.
  -  The right to rectify any inaccurate personal data or to supplement your incomplete personal data.
  -  The right to delete ("right to oblivion") of your personal data from the files of the Firm, without prejudice to the Firm’s obligations and rights of keeping record on the basis of applicable laws and regulations.
  -  The right to restrict the processing in the event of a challenge of the accuracy of the data. ​

Processing of data for commercial purposes

The Firm may collect, store and process data for the purposes of research on the quality of the services provided only with the explicit consent of the data owner. In the context of the same processing there is the right of the data owner to object at any time to this processing by sending a request to the Firm in the e-mail address [email protected].

How the Firm ensures the security of your data?

The Firm undertakes to process your data in a perfectly legitimate and transparent manner, that it will transmit them only when and where necessary and not for purposes that are not in keeping with the nature and functioning of the compensation claim, and that will always ensure the existence and implementation of appropriate technical and organizational measures to protect them, the adequacy and effectiveness of which will be checked at regular intervals.

How do I submit a complaint/protest, to obtain information about the processing of my personal data?

For any matter concerning the processing of your data you can address the office of the Data Protection Officer of the Firm: Tel. 210 9818688, email: [email protected], or by mail to the address of the Firm (Mouson 62-64, Palaio Faliro, Zip/Postal Code 17562), attention: the Data Protection Officer.

You can also contact the Authority For The Protection of Personal Data, which accepts complaints of this kind either in written form in its protocol (Kifisias 1-3, Postal Code 85100 115 23, Athens) or electronically (www.dpa.gr).